One connected corporation — from generation to customer service

Managing Director, Executive Directors and department heads — corporation-wide oversight.

Reports available capacity from hydro, thermal, solar and imported sources and decides whether output can be raised or reduced.

Balances supply and demand and divides power between substations; coordinates with Generation and the TND crews.

Transmission & distribution field operations: fault investigation, maintenance and restoration.

Repairs damaged transformers, sets completion dates and flags overdue repairs.

Materials, transformers, meters and stock issued to departments on approved requisitions.

Issues safety materials (PPE), tracks replacement dates and alerts staff when requests are ready.

Customer Service and Commercial Technicians working as one commercial unit.

Meter inventory, installation, replacement and testing.

Power theft investigations and loss reduction.

Purchase requests, supplier orders, goods receipt and public tenders.

Revenue, payments reconciliation and financial reporting.

Employee records, transfers, leave, attendance and payroll inputs.

Independent review of transactions, approvals and controls.

Gate passes, visitor QR verification and site access control.

Vehicles, drivers, trip allocation, fuel and servicing.

Facility generators, cleaning/janitorial services and building maintenance.

Platform administration, user accounts and integrations.