Frequently asked questions

Open My Account and enter your account or meter number with your phone number. We text you a one-time code — no password needed.

Go to Buy Electricity, enter your meter number and amount, and choose MTN Mobile Money, Orange Money or bank. Approve the payment on your phone — your 20-digit token appears on screen and arrives by SMS.

Payments are only completed once the token is issued. If your money left your wallet but no token arrived within 15 minutes, call 4530 with your payment reference (it starts with VND-). Finance reconciles every provider statement daily.

Check that you entered all 20 digits on the right meter. If it still fails, report a problem — a technician will be assigned and you will receive an SMS with their name and visit time.

Use Report a Problem or call 4530. Many faults are detected automatically by line sensors; affected customers get an SMS when power is restored.

Your SMS shows the technician's name and official LEC number and the service order reference. Ask to see their LEC ID and the order on their phone. LEC staff will never ask for your account code or a token.